Privacy Policy

The Garage Reserve is committed to protecting your privacy. This Privacy Policy details how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
1. Information We Collect
We collect personal information necessary to provide our services and process your orders, including:
  • Contact Details: Your name, shipping address, billing address, email address, and phone number.
  • Payment Information: Payment details processed securely via our third-party payment gateways (we do not store raw credit card details on our servers).
  • Technical Data: IP address, browser type, device info, and website usage data collected via cookies.
2. How We Use Your Information
We use your information to:
  • Process, pack, and ship your skin and body care orders.
  • Communicate with you regarding order confirmations, updates, and customer support.
  • Send promotional emails and newsletters about new products or deals (if you have opted-in). You can opt-out at any time.
  • Improve our website design, product range, and overall user experience.
3. Sharing Your Information
We do not sell your personal information. We only share data with trusted third parties necessary to run our business, including:
  • Delivery partners and postal networks (e.g., Australia Post, international couriers) to deliver your parcels.
  • Payment processors (e.g., Shopify Payments, Stripe, PayPal) to securely handle transactions.
  • Marketing platforms (e.g., Klaviyo, Mailchimp) if you subscribe to our updates.
  • International Disclosure: Because we ship internationally and use global web services, some service providers may store data on servers located outside of Australia.
4. Cookies and Tracking
Our website uses cookies to enhance your browsing experience, remember items in your shopping cart, and analyze traffic. You can choose to disable cookies through your browser settings, though some website features may stop functioning correctly.
5. Security of Your Data
We take reasonable technical and organizational steps to protect your personal information from misuse, loss, unauthorized access, or modification. This includes using SSL encryption for secure browsing and transactional checkouts.
6. Your Rights
Under Australian law, you have the right to:
  • Access the personal information we hold about you.
  • Request corrections to any inaccurate or outdated information.
  • Request the deletion of your account and personal data (subject to our legal or tax record-keeping requirements).
7. Contact Us
If you have any questions, complaints about a privacy breach, or wish to update your details, please contact our Privacy Officer at thegaragereserve@gmail.com. We will respond to your request within a reasonable timeframe.